- Is my product in stock? If it says In Stock, it’s in stock. We operate a live tracking system which means our physical stock is represented accurately on our website: if it's shown as being in stock on our site that means that we have the item in stock and ready for shipping.
- When will my item be shipped? This will depend on your shipping selection at checkout. We have the following shipping options: UPS, USPS, DHS, ePacket, and FedEx guaranteeing the following: Next day delivery, 1-3 business days, or 7-day guarantee.
- What is your Refund Policy? We offer a full refund policy. If for any reason you are unhappy with your purchase, if it is in the original condition, you can return it to us for a full refund within 30 days of delivery. Refund policies are extended over the Christmas period to allow your recipient to make up their mind.
- When will my credit card be charged? We only charge your card when the order is shipped!